At Beng Designs, we want you to love your custom pillows! But if something isn't right, don't worry - we evaluate every request on a case-by-case basis to find the best solution. If you're unhappy with your order, please reach out to us at bengdesigns1@gmail.com within 30 days of delivery. This helps us assess and assist you in a timely manner. Based on our review, we may offer a full refund, repair or replacement or store credit toward a future order. If a return is approved, we'll let you know who covers shipping. In most cases, the customers are responsible - unless the issue is our mistake or a defect in workmanship. Once we receive your returned item, we will process refunds or credits within 7-10 business days.
